What does ISO 9002 certification mean to Basile Imports?
The concept of QUALITY ASSURANCE is in all facets of our business: a further guarantee of the quality of products we
import and reliability of service we offer...
- We have described the way we do things as documented procedures.
- We follow these documented procedures.
- We verify that what we say we do is actually done by keeping accurate record for a certain period of time.
- We demonstrate an understanding of required duties and procedures by completing these records and taking the necessary action.
This is our guarantee that we
- deal with approved suppliers of both imported and local produce and beverages.
- These suppliers provide us with product safe for human consumption.
- We deal with approved suppliers of materials, transport, cleaning, maintenance, company vehicles & pallets.
- We can offer our customers prompt, reliable service.
Our Quality policy, provides an explanation of our understanding to quality.
P & T Basile Pty Ltd trading as "BASILE IMPORTS" market and distribute imported produce of first grade quality from Europe to the food and liquor trade in Australia. As a part
of our policy to meet and, where possible to exceed our customers' expectations, P & T Basile Pty Ltd and all of our staff are committed to:
- Meeting customer expectations for quality with exceptional products and value for money working closely with reputable and approved Suppliers
- Providing at all times only safe food products
- Meeting customer expectations with prompt, reliable and honest service
- Always trying to improve our service with delivery, condition of stock and delivery service, for example respecting delivery times, dispatch areas and other customer needs.
- Being interested in how customers market and sell our products, making sure that our product meets their needs and their business requirements;
- Always trying to improve our products in packaging, offering consumers more information the likes of nutritional information, origin, ingredients.
- Improving all other aspects of the efficiency and capability of our business;
- Measuring our performance to use this measurement as a basis of further improvement;
- Being a responsible employer, to our employees, (e.g., safety), to our customers, (e.g., packaging and safety), and to the community, (e.g., environmental);
- Offering services to assist the customer once purchased product in the form of after sales service; i.e. merchandising, in-store demonstrations
- Acknowledging and Servicing all Customer Complaints promptly
- We have implemented ISO 9002 with integrated food safety as a system for achieving and exceeding our company objectives and managing quality in our business.
Pat Basile
Managing Director
Date: 19/11/99
